Frequently Asked Questions

Our aim with ZENii was to create ‘Where have you been all my life?’ skincare and supplement products. Here at ZENii we are all skin geeks and are 100% devoted to the science of healthy skin. With our different skincare ranges we want to deliver advanced skincare that you can use for LIFE. Skincare that will nourish and protect your skin through all its different ages and needs. We want to create a lasting relationship with you, our skincare user, so that you will be monogamous to ZENii and get the best out of your skin. We will do this by educating you about what you should aim to get from your skincare and how certain, carefully chosen products can make a huge impact on your skin over time.

1. Can products be used on children?

Children’s skin is thinner, under keratinised and has a thinner epidermis than adults. This means that they are more likely to absorb products/ingredients through their skin. If you have specific skin care concerns about your children we would suggest that you discuss this with your skincare provider. We are currently formulating a special children’s range. We hope to launch this in 2017.

2. Does a moisturising SPF give the same protection as a sunscreen?

Yes it does. Many moisturisers are now specially designed to also hydrate the skin and to nourish with antioxidants. Remember however that any sun protection product needs to be applied liberally in order for you to get the full protection or cover. Sun protection needs to be reapplied regularly throughout the day too.

3. Do I need to wear sunscreen at work or on cloudy days?

Sun protection should be part of your daily skincare routine. Exposure to sunlight in the form of ultraviolet radiation is responsible for about 85-90% of the skin’s ageing. It also causes skin cancer in some individuals. Protection from the sun is the best anti-ageing thing that you can do. UVA and UVB both damage the skin and cause skin cancer and ageing. UVA can penetrate through clouds, clothing, glass and windows so yes you need to protect yourself every day and also whilst indoors.

Indoor lighting such as florescent and halogen bulbs also emit UVA rays and can contribute to skin ageing.

Choose a broad spectrum sun screen with UVA and UVB protection such as ZENii Antioxidant SPF 50. Apply generously and reapply every 2 hours.

4. What skincare can I use in pregnancy?

Products suitable for pregnancy will be clearly listed on each product information guide. If in doubt email us at [email protected] In general avoid any active products such as glycolic acid, salicylic acid and retinol (vitamin A) and you should be fine. Vitamin A – Vitamin A is contraindicated in doses of 10,000IU or above per day. It is unlikely that the amount absorbed through the skin will exceed this so don’t worry if you have been using creams with vitamin A in and you are pregnant. Just stop them if you are concerned. If you want to be extra safe then choose products without any retinol derivatives in. Our Doctors generally advise pregnant ladies that milder forms of vitamin A like retinol palmitate are labelled not suitable for pregnant women, not because they are dangerous but just because they haven’t been proven safe.

  • Antioxidants are safe in pregnancy
  • All our sun protection is safe to use in pregnancy and should be used daily as increased hormone levels can cause pigmentatary excitement so this will prevent excess pigmentation such as melasma
  • Hyaluronic serum booster products are safe in pregnancy and can help hydrate the skin wonderfully

5. Does ZENii exfoliator’s harm marine life?

No. All of our scrubs and exfoliators comply to new EU recommendations that ban the use of micobeads in facial scrubs and washes. Instead we use organic exfoliators that are completely biodegradable so they cannot harm our marine life or the environment and do not contribute to the plastic in our oceans. We believe it is our collective duty to protect this wonderful planet.

6. Are your products non-comedogenic (non pore-clogging)?

Non comedogenic is a term used to describe products that are designed to be used by people who suffer from acne or who have congested skin. The problem with this term is that there is no industry standard or regulator that tests products against a standard. Whilst the beauty and cosmetics industry uses this term widely to mean safe for people with acne, oily skin and congestion, it does not guarantee the product. We have extensive experience with formulating skin friendly products and our ZENii Doctors work closely with our formulators to create products that are suitable for oily skin types. We will always list products on the product description guide that are suitable for people with problem/oily skin to use. For example our ZENii Hyaluronic serum is suitable as a hydrator for people with oily skin, as is our Oil Free Day moisturiser in the Eden and Luna range. Cleansers suitable for people with oily skin will include salicylic acid in the formulation to help reduce oiliness.

7. Do I need to use an eye cream? Can i just use my normal cream around the eye?

The skin around the eye is 10 times thinner than skin elsewhere on the face and blood vessels are very superficial which can lead to dark circles appearing. Because of this the skin around the eye is more vulnerable to accelerated or early ageing and sun damage. A good eye cream applied twice daily will help nourish, fortify and protect this delicate area. You should also remember to apply your sun protection around the eye. If you find your eyes very sensitive to sun cream in this area then the best one to use is a zinc oxide based formulation. Zinc oxide is less irritating than chemical sunscreens and so will allow you a comfortable application. Try ZENII Revitalising eye cream daily coupled with ZENii Zinc Oxide SPF.

8. What order do I use your products in?

Generally speaking the order you should go in is Cleanse, Tone, Serums, Lotions, Creams. If in doubt then start with the lightest weight products first, such as serums, and then the heavier ones such as lotions or creams. Sun protection should always be last as anything placed over the top of it may dilute its effect, especially if it contains alcohol.

9. How long do your products last?

You can be assured that all of our products are fresh. We are a bespoke skin care company that invests heavily in active, high quality ingredients. For this reason we do our orders in regular, small batches to ensure that our active ingredients can be exactly that, ACTIVE. They get dispatched as soon as we received them so that you can be sure your skincare is fresh and of a high quality. Once opened, products that have active ingredients need to be used within 6 months otherwise their benefits are reduced. All other products should be used within 12 months of purchase.

10. Do you test on animals?

None of our skincare is tested on animals.

1. How to Place an Order?

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2. Why my order got canceled?

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3. How to place multiple orders?

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4. How many times I can download my purchased product?

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5. How can I check my order status?

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6. How do I know my order has been confirmed?

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1. My transaction failed but the money is deducted from my account. What should I do?

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2. What are the available payment methods?

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3. How to place multiple orders?

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4. Is there any hidden charges on any purchase at your store

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1. Why I am unable to login?

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2. Is registration necessary to place an order?

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3. Can I update my personal information in my profile?

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4. What should I do if I have trouble with logging in?

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1. How can I return a product?

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2. When will I receive my replacement item?

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3. Are all the products eligible for replacements?

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4. Within how many days I can ask for a replacement?

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1. How can I track my order?

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2. Is there any shipping fees associated with all the products?

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3. How can I get my orders delivered faster?

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4. Do you ship internationally?

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5. What happens to undelivered orders?

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6. What is the estimated delivery time?

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1. Can I cancel my order and ask for a refund?

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2. I've still not received the refund to my bank account. Why?

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3. What are your refund policies?

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4. What are the different modes of refund available?

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We hope this section has been helpful. For any further questions please contact us directly.